Question 1

How does Zapelite help retail and e-commerce businesses?

Accepted Answer

Zapelite helps retail businesses automate customer communication through WhatsApp Business API. Use cases include order tracking notifications, abandon cart recovery, product availability alerts, promotional broadcasts, and customer support.

Question 2

Can Zapelite handle product inquiries automatically?

Accepted Answer

Yes. Zapelite bot flows can answer questions about product features, pricing, and availability by querying the e-commerce database through API call nodes.

Question 3

Does Zapelite support order status tracking?

Accepted Answer

Yes. Customers can track their orders in real-time by providing their order ID to the Zapelite WhatsApp bot. The bot retrieves status from the e-commerce platform and responds instantly.

Question 4

How does Zapelite recover abandoned carts via WhatsApp?

Accepted Answer

Zapelite sends automated WhatsApp reminders to customers who leave items in their cart without completing the purchase. These messages include direct checkout links and sometimes exclusive discount codes to encourage conversion.

Question 5

Can retail brands send seasonal promotions through Zapelite?

Accepted Answer

Yes. Retailers use Zapelite campaign broadcasting to send personalized offers, flash sale alerts, and new collection announcements to their customer base via WhatsApp template messages.

Question 6

How do retail businesses handle customer support through Zapelite?

Accepted Answer

Customer inquiries are managed through the Zapelite team inbox, where multiple agents can reply to WhatsApp messages. Bot flows handle common questions first, escalating complex issues to human agents.

Question 7

Does Zapelite support multi-brand and multi-store retail groups?

Accepted Answer

Yes. Zapelite multi-tenant architecture allows retail groups to manage each brand and store location separately, with isolated data and dedicated agent teams.

Question 8

Can Zapelite send back-in-stock notifications?

Accepted Answer

Yes. Zapelite can send automated WhatsApp alerts to customers when a product they were interested in is back in stock, triggered by inventory updates from the e-commerce platform.

Question 9

How does Zapelite collect customer feedback for retail?

Accepted Answer

Zapelite CSAT collection sends feedback requests after purchase or delivery via WhatsApp interactive messages. Retailers use this data to improve product quality and shopping experience.

Question 10

Does Zapelite integrate with popular e-commerce platforms like Shopify or Magento?

Accepted Answer

Zapelite connects to major e-commerce platforms through API nodes, n8n workflow automation, and Zapier, enabling data flow for orders, customers, and inventory.

Question 11

Can Zapelite handle loyalty program communication?

Accepted Answer

Yes. Retailers use Zapelite to send loyalty point updates, reward vouchers, and exclusive tier-based offers directly to customers via WhatsApp.

Question 12

Is Zapelite compliant with retail data privacy regulations?

Accepted Answer

Yes. Zapelite provides tools for data isolation, consent management, and secure communication, ensuring compliance with regional data privacy laws relevant to retail businesses.

Retail & E-commerce

Order Tracking

Instant Support

Flash Sales

Abandoned Cart

Frequently Asked Questions

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